Terms and Conditions

General Provisions

Flying Tigers Express (FTE), the Sender, and Consignee are bound to the terms and conditions of this contract. This contract is NON-NEGOTIABLE. The Sender acknowledges that he/she is the owner of the goods transported or is the authorized agent of the owner of the goods and that he/she accepts the terms and conditions for himself, or on behalf of any person having an interest in the declared shipment. The final interpretation rights and copyright belong to the Customer Service Department alone. No employee, agent, or any representative of the company has the authority to alter, waive, or modify any provision of this contract unless they were commissioned to do so.

Use of Services

1. Introduction

Welcome to Flying Tigers Express ("we", "us", "our"). These Terms and Conditions govern your use of our website (flyingtigers.express) and our mobile applications, including the Customer App and FTE Courier App (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and Conditions.

2. Acceptance of Terms

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent that you meet this age requirement.

4. Account Registration

To use certain features of our Services, you may be required to register for an account. You agree to provide accurate and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Prohibited Conduct

You agree not to:

• Use the Services for any illegal or unauthorized purpose.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorized access to any part of the Services.
• Use the Services to transmit any harmful or malicious code.

Sender's Responsibilities

The Sender must prepare the package properly based on the FTE packaging guidelines to protect the goods during the delivery process. If any loss or damage arises due to improper packaging, the loss or damage resulting from the negligence of the Sender to properly package the item is the responsibility of the Sender.

The shipment must be properly marked, and both the addresses of the Sender and Receiver must be written accurately and clearly. All information given must be true and correct. In the event that the address provided by the Sender is incorrect, the corresponding charges for the re-forwarding or return will be charged to the Sender.

The Sender must declare accurately the content and value of the package. FTE will not be held liable to compensate for any loss or damage arising from the discrepancy due to false, inaccurate, or incorrect declarations made by the Sender which is stated in the waybill. It is solely the responsibility of the Sender if there are losses or damages not covered due to inaccuracy of information.

Provisions for Sending Items

FTE may have to open and check the package prior to acceptance of the parcel for delivery in the presence of the Sender or authorized representative to ensure that the package contains no hazardous or prohibited content. FTE reserves the right not to accept parcels which, in its discretion, would violate its internal policies and pertinent government laws.

FTE has the right but is not obliged to check each package to ensure the goods to be delivered do not violate all applicable laws. If the Sender sends items which are prohibited and restricted, without FTE’s knowledge, the Sender hereby frees FTE from all damages, losses, or other costs and demands which will be incurred from any party.

Prohibited/Restricted Items

FTE does not allow the delivery of items such as corpses or their parts; living or dead animals; drugs; weapons; ammunition; flammable materials; high-value non-aesthetic or aesthetic items; and other items prohibited and restricted by the government. The Sender warrants that:

• The shipment contains no hazardous, prohibited, and/or restricted items such as but not limited to drugs, pirated items, guns, airsoft guns, toy guns, explosives (solid, liquid, or gas), ammunitions, flammable solids, organic peroxides, lottery tickets, wet ice (frozen water), animals, plants, cash or any equivalent (coins, currency, paper money, negotiable instruments equivalent to cash such as endorsed stocks, bonds, cash letters, checks), valuable documents such as but not limited to original copies of passport, visas, and land titles, as well as valuable items such as but not limited to jewels and the like.
• The following are FTE’s unacceptable items for shipment: items that are fragile, liquid, perishable, and subject to inherent melting such as but not limited to baked goods, anything with glass, home appliances, computers, electronics, shampoo, watches, etc. If the Sender continues to send these items, the Sender will be liable. FTE will not be liable for damages incurred by shipping perishable or breakable items as well as inherent damage and spoilage incurred during pick-up, transit, and delivery of these items.
• This shipment does not contain anything that its carriage is prohibited by Philippine law statute or regulations. In such a case that an item prohibited by Philippine Law is sent through FTE, the company holds the right to report the Sender to the police and for the item to be confiscated.
• In any case the Sender and/or Consignee sends/receives anything prohibited by Philippine law, only the Sender and/or Consignee shall be liable for any legal action resulting from these.

Payment and Fees

Customers are required to pay for delivery services as specified in the App. Payment methods and fees are subject to change, and we will notify users of any changes through the App or website.

Couriers will be compensated as per their contractual agreement with Flying Tigers Express. Compensation details are provided separately to each courier.

General Liability

Flying Tigers Express shall transport and deliver goods safely to their destination but shall not be liable for damages, losses, or destruction of goods due to any of the following causes: (a) flood, storm, earthquake, or other natural causes or disaster or calamity, (b) act of war, acts of government authority, whether international or civil, (c) act of omission of the Sender, (d) character of the goods or defects in packaging or containers.

FTE shall compensate items only if the Sender has paid the valuation fee and has declared the goods' value of the shipment. The valuation fee is the amount paid by the Sender on top of the shipping fee. The valuation fee is computed as Php 10.00 for the first Php 500.00 of the declared value, then Php 5.00 for every Php 500.00 thereafter up to Php 30,000.00 only. FTE shall not compensate items with no valuation fee. The maximum claims settlement is Php 30,000.00. FTE will only compensate for losses and damages if the declared value is stated and if the valuation fee is paid.

Liability

The minimum valuation fee to be paid is Php 5.00, and the maximum amount for liability is Php 30,000.00 per shipment.

• For total loss of items, FTE shall be liable for the shipping fee and the declared value.
• For partial loss and damage of items, FTE shall be liable for the shipping fee and the declared value, divided by the number of items in the shipment.
• For loss and damaged items with POD (Proof of Delivery) scan and/or delivery signature ID, FTE shall be liable for the declared value of the shipment only.
• For damaged items with no POD (Proof of Delivery) scan and/or delivery signature ID, FTE shall be liable for the shipping fee and the declared value of the item.
• FTE shall not be liable for delays in delivery, loss of profits, and income due to delayed delivery. Flying Tigers Express will not compensate shipments of more than Php 30,000.00. In case the Sender has a shipment worth more than Php 30,000.00, the Sender acknowledges that FTE will not be liable for any damage or loss that the shipment would incur that is higher than the said amount. The Sender will have to ship the item at his own risk.

Claims Validity

The Sender is the only authorized person to send claims and/or complaints. Further claims and/or complaints that were submitted beyond the lead time, also without any valid and/or complete documents, will not be accepted by Flying Tigers Express.

• Complaints for lost shipments are valid and will be processed if submitted within 30 days after the date of shipment.
• Complaints for damaged shipments are valid and will be processed if submitted within 7 days after the date of delivery (POD).
• Damaged shipments that are found under FTE premises, whether that is in the branch, delivery center, or distribution centers, will automatically be processed for claims, except for when the applicable provisions and circumstances mentioned apply.

Intellectual Property

All content, trademarks, and data on our Services, including but not limited to software, databases, text, graphics, icons, and hyperlinks, are the property of Flying Tigers Express or its licensors. You are not permitted to use, copy, or distribute any content without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Flying Tigers Express shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from our Services.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. Any disputes arising from these Terms and Conditions shall be resolved exclusively in the courts of the Republic of the Philippines.

Execution

The absolute implementation of these terms and conditions commenced on April 20, 2023, and will be final and statutory, based on Flying Tigers Express policies and regulations.

Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms and Conditions.