Privacy Policy

Introduction

Flying Tigers Express ("we", "us", "our") operates the website flyingtigers.express and the associated mobile applications, including the Customer App and FTE Courier App. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

Information We Collect

1. Personal Information
   • Customer App: Name, email address, phone number, delivery addresses, and payment information.
   • FTE Courier App: Name, email address, phone number, employee ID, and location data (for tracking deliveries).
2. Non-Personal Information
   • Device information (e.g., device type, operating system).
   • Usage data (e.g., features used, pages visited).
3. Location Information
   • Customer App: With your permission, we collect location data to provide location-based services (e.g., nearest drop-off points).
   • FTE Courier App: Continuous location tracking is required to manage and optimize delivery routes.

How We Use Your Information

1. Service Provision
   • To provide and maintain our services, including processing transactions, managing deliveries, and providing customer support.
2. Personalization
   • To personalize your experience and tailor our services to your preferences.
3. Communication
   • To send you updates, promotional offers, and other information related to our services.
4. Analytics and Improvements
   • To analyze how our services are used and improve them.

Sharing Your Information

1. Third-Party Service Providers
   • We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, delivery partners).
2. Legal Obligations
   • We may disclose your information if required by law or in response to legal requests.
3. Business Transfers
   • In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

Security of Your Information

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.

Your Choices and Rights

1. Access and Update
   • You have the right to access and update your personal information.
2. Opt-Out
   • You can opt out of receiving promotional communications from us at any time.
3. Data Deletion
   • You may request the deletion of your personal information, subject to legal and contractual obligations.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and apps. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Flying Tigers Express Email: support@flyingtigers.express